ENhance Insurance Services

Maximising Conversions with Data-Driven CRO

Enhance Insurance partnered with DNRG to boost their website conversions. Through Conversion Rate Optimisation (CRO) and refining key landing pages with targeted call-to-action buttons, they achieved impressive results.
101.36
%
Increase in Goal Completion Rate

The Challenge

Enhance Inruance began working with DNRG in November 2021, looking for further advice and information on how to push their websites further and boost the conversion rate of their key service landing pages.

With a great organic campaign already running, when starting the CRO campaign, we faced the challenge of understanding the existing customer base and how we could direct them further down the purchasing funnel towards converting with the services that will best meet their needs.

“It was important for us to re-evaluate the user journey, user experience and site functionality… realising that the website itself was the first thing to get right if we were to succeed,” said James Hill, Marketing Director, Jensten Group (Enhance Insurance is a sub-brand of Jensten)

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Our Strategy

Understanding User Behaviour

The first step was to analyse how website visitors interacted with key landing pages. By understanding their behaviour, we identified areas for improvement to better align with the users’ needs and expectations.

Optimising Call-to-Actions (CTAs)

Based on the initial data, we hypothesised that adding additional call-to-action buttons with language tailored to the target audience could address the high number of dead clicks. The goal was to guide users toward initiating contact with the company.

A/B Testing for Validation

To validate the hypothesis, an A/B test was set up to measure the impact of the new call-to-action buttons. This experiment involved a 50/50 traffic split and focused on desktop users, with 61 sessions included to evaluate the changes’ effects on user experience and conversions.

The Results

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Expected improvement over the baseline control variation

0%

Expected median conversion rate.

0%

Increase in goal completion rate on the tested landing page.

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