Multicare Mobility is a leading UK provider of mobility equipment. They focus on providing a wide range of stairlifts and mobility scooters to clients and have over 35 years of experience in this sector.
challenge.
When Multicare Mobility came to us they were struggling to achieve the desired volume of leads and challenged us with achieving at least 20 business enquiries for stairlift installations and repairs per month.
This campaign would be running through the height of the pandemic. Because we were very conscious that our end users were highly likely to be vulnerable and therefore wary of Covid related restrictions, we knew this was going to influence their decision making. We needed to ensure that our ad copy highlighted Multicare’s commitment to protecting their customers, which added an unusual dynamic to the campaign.
solution.
We first chose our audience, which needed to be more holistic rather than focusing on the direct end-user themselves. We needed to target anyone who may be involved in the purchase decision for a stairlift i.e. friends, families and carers. We decided to use Google’s Smart Bidding algorithm, as this would favour bidding and visibility to those more likely to convert. Whilst this would naturally favour the older generation it also wouldn’t exclude younger decision-makers.
This was a truly holistic campaign. We first built a new website for the client and then built our campaign around this. Initially, we created a Google Shopping campaign as we knew this would be extremely useful at building reach and targeting top-funnel customers. We then built two further PPC campaigns focusing on buyers further down the funnel, who were looking at more specific terms such as ‘curved chairlifts’ or local terms such as ‘stairlifts in Manchester’.
A limitation we faced was addressing COVID-19 safety measures, without directly including that term in ad copy (otherwise ads would be disapproved by Google). We navigated this with inference to “strict safety policy” and “guaranteed safety with contact-free installation”.
Lastly, we ran a retargeting campaign. A stairlift is a considered investment with both monetary and emotional value assigned to it. For a lot of end-users, this is a change in lifestyle and could transform their lives at home. Our remarketing ensured that whilst we attracted volume at the start, we maintained interest and reinforced USP’s with our most in-market audience.
results.
delivered by
Paid Media Manager
kind words.
Our cost per lead from Google Ads has fallen from around £25 to £11 while the actual amount of leads has doubled. Display advertising costs have dropped from around £2.50 per click to now only £0.08 per click. Overall, our total cost per lead is down from £50 to £8 which is incredible.
The team at Digital NRG have been fantastic to work with. They worked hard with us to understand our business before providing a detailed strategy. Once implemented we saw some quick wins. The regular face to face reviews means we can continue to develop and identify opportunities. As a company they are truly one in a million.
We were first introduced to Digital NRG shortly before lockdown. The team at Digital NRG came to see us and really took time to understand our business and what we were looking for with the website and the ongoing SEO support.
In relation to the SEO, Digital NRG nailed what was required and pretty much as soon as we went live, we were getting enquiries through the website. I can’t recommend Jack and the team at Digital NRG highly enough, they really are great to work with.
The work they [DNRG] have done has been a transformation to the business. As a company we have moved online and we are continuing to grow month by month with our online sales. Having started on SEO, they now manage our Google Shopping & Ads since they are always looking to improve the way we get new customers. Year on year, we’ve seen conversion rates increase from 0.85% to 6.05% and their ongoing support and communication is exceptional.
After being introduced to Ian from Digital NRG I knew this was the guy we were looking for to advance our SEO campaign and grow our presence online. Ian and Alex have quickly proven their knowledge in their field which is 2nd to none, proving not only with huge growth in traffic but also there to help with other duties online that may require further in-depth knowledge. These guys are super easy to work with a friendly approach. They are there to support the growth of the business at hand.
A very professional and thorough service with attention to detail, Kian is very easy to work with and is constantly feeding us with information and results of our campaign. Kian goes out of his way to inform us of the latest news and recommendations wherever possible. We feel this service is a vital part of our business and would highly recommend it as a great investment
The work carried out by the DNRG Social team has certainly helped us grow as a business and they have driven an exceptional amount of leads since the campaigns went live. Andrew, Rob and the team are very easy to work with and nothing is too much effort for them.
We have been working with Digital NRG now for a number of years and they have been excellent. We recently have had a new main website built which is fantastic and a second one developed for our new home lift department. The service provided is first class and we look forward to working with you for the years to come as we grow as a business.
I’ve worked with DNRG for several years now, and I’d recommend them in a heartbeat. They manage our full digital activity, from Google Adwords and social media remarketing to SEO, CRM management and email marketing; and they do so for several other brands across our wider group of companies too. We get the majority of our leads from our work with DNRG. They work closely with us to understand our customers and our business, and they consistently keep us up to speed with the latest market insight and best practices for our website. They are experts in their field and our internal teams could never keep at the forefront of digital marketing like they do. The team are a pleasure to work with, down to earth, and explain everything in a simple but expert way. They are a trusted, critical extension of our team.
Digital NRG are fantastic to work with. They have experts in every aspect that makes up your entire digital and online world. Great team communication and very good when translating into a language and a level that us mere mortals understand. They’re very careful with your budget and very quick to react when one direction isn’t quite working. Always keen to make sure you’re getting good value for money. I can’t recommend them highly enough.
‘At The Aerial Man, we specialise in aerial and satellite installations for residential and business customers to receive Freeview and Freesat. We also now offer CCTV and Wifi installations. Working with the team at DNRG, we have established a great presence in the region and have found the best way to communicate with both our new and existing customers.
The DNRG teams are my friends and supporters. They never talk down or throw jargon at me and they are always happy to help. DNRG have some great new products on offer which should improve the way we communicate without customers that we plan on taking up, and we have a very exciting project in the works with them.’
The DNRG team has worked closely with us to understand our business and wide range of products, and this has been reflected within our keyword rankings and the growth of our organic and PPC revenue over the past year. Their communication is brilliant, and they are genuinely a lovely bunch to work with.
We are here to help with all your enquiries
get in touch
accreditations.
