No matter what industry you are working in or what kind of business you run, your reputation is extremely important, what most people forget is that it goes for your online reputation too. Digital NRG offers the perfect solution to collect, manage and display reviews to your customers.
We can display the reviews on your website through aesthetically pleasing widgets. With a variety of different collection methods and product review solutions for e-commerce websites, we have the solution for you.
It has been proven that customers are more likely to purchase from and return to a website that has good customer reviews. We work with a recognised third party review platform, these reviews can appear below text ads to improve performance, appear in the organic search results and earn your business more qualified leads as a result.
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If your business requires you to be on the road and meet customers face to face or you own a physical store then a tablet & smartphone will be the perfect choice for you. Simply open the app on your tablet or smartphone and ask your customers to leave feedback at the point of sale. This method of gathering reviews is quick, easy and efficient.
Email review requests are when review forms are sent to your customers via their inbox for customers to leave their comments at a time that suits them. Getting reviews via email will help you to improve your product or service, help you to measure customer satisfaction, improve support team performance, generate personal recommendations and make better business choices overall.
You can also send review requests to your clients via SMS. This allows your clients to comment on your business, products and services wherever and whenever they wish. SMS is a highly engaging channel and is very effective for getting reviews.
Text messages are delivered straight away with no need for an internet connection. Text messages have a 98% open rate with 90% of all messages read within three minutes of opening. SMS is a fantastic way of asking customers for reviews with personalised messages based on specific customer information.
A pop-up option is most suitable for e-commerce websites. A pop-up can be put on your website to ask for instant feedback on the experience when a customer is purchasing online. This is a quick and easy process for all clients. Studies show that interaction rates increase remarkably with the use of pop-ups. Pop-ups have a great reputation for increasing leads and demanding attention, they also focus on the message at hand and give the user the option to close and carry on browsing should they wish.
kind words.
Our cost per lead from Google Ads has fallen from around £25 to £11 while the actual amount of leads has doubled. Display advertising costs have dropped from around £2.50 per click to now only £0.08 per click. Overall, our total cost per lead is down from £50 to £8 which is incredible.
The team at Digital NRG have been fantastic to work with. They worked hard with us to understand our business before providing a detailed strategy. Once implemented we saw some quick wins. The regular face to face reviews means we can continue to develop and identify opportunities. As a company they are truly one in a million.
We were first introduced to Digital NRG shortly before lockdown. The team at Digital NRG came to see us and really took time to understand our business and what we were looking for with the website and the ongoing SEO support.
In relation to the SEO, Digital NRG nailed what was required and pretty much as soon as we went live, we were getting enquiries through the website. I can’t recommend Jack and the team at Digital NRG highly enough, they really are great to work with.
The work they [DNRG] have done has been a transformation to the business. As a company we have moved online and we are continuing to grow month by month with our online sales. Having started on SEO, they now manage our Google Shopping & Ads since they are always looking to improve the way we get new customers. Year on year, we’ve seen conversion rates increase from 0.85% to 6.05% and their ongoing support and communication is exceptional.
After being introduced to Ian from Digital NRG I knew this was the guy we were looking for to advance our SEO campaign and grow our presence online. Ian and Alex have quickly proven their knowledge in their field which is 2nd to none, proving not only with huge growth in traffic but also there to help with other duties online that may require further in-depth knowledge. These guys are super easy to work with a friendly approach. They are there to support the growth of the business at hand.
A very professional and thorough service with attention to detail, Kian is very easy to work with and is constantly feeding us with information and results of our campaign. Kian goes out of his way to inform us of the latest news and recommendations wherever possible. We feel this service is a vital part of our business and would highly recommend it as a great investment
The work carried out by the DNRG Social team has certainly helped us grow as a business and they have driven an exceptional amount of leads since the campaigns went live. Andrew, Rob and the team are very easy to work with and nothing is too much effort for them.
We have been working with Digital NRG now for a number of years and they have been excellent. We recently have had a new main website built which is fantastic and a second one developed for our new home lift department. The service provided is first class and we look forward to working with you for the years to come as we grow as a business.
I’ve worked with DNRG for several years now, and I’d recommend them in a heartbeat. They manage our full digital activity, from Google Adwords and social media remarketing to SEO, CRM management and email marketing; and they do so for several other brands across our wider group of companies too. We get the majority of our leads from our work with DNRG. They work closely with us to understand our customers and our business, and they consistently keep us up to speed with the latest market insight and best practices for our website. They are experts in their field and our internal teams could never keep at the forefront of digital marketing like they do. The team are a pleasure to work with, down to earth, and explain everything in a simple but expert way. They are a trusted, critical extension of our team.
Digital NRG are fantastic to work with. They have experts in every aspect that makes up your entire digital and online world. Great team communication and very good when translating into a language and a level that us mere mortals understand. They’re very careful with your budget and very quick to react when one direction isn’t quite working. Always keen to make sure you’re getting good value for money. I can’t recommend them highly enough.
‘At The Aerial Man, we specialise in aerial and satellite installations for residential and business customers to receive Freeview and Freesat. We also now offer CCTV and Wifi installations. Working with the team at DNRG, we have established a great presence in the region and have found the best way to communicate with both our new and existing customers.
The DNRG teams are my friends and supporters. They never talk down or throw jargon at me and they are always happy to help. DNRG have some great new products on offer which should improve the way we communicate without customers that we plan on taking up, and we have a very exciting project in the works with them.’
The DNRG team has worked closely with us to understand our business and wide range of products, and this has been reflected within our keyword rankings and the growth of our organic and PPC revenue over the past year. Their communication is brilliant, and they are genuinely a lovely bunch to work with.
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