Engage with website visitors and customers, 24 hours a day.
Engage with your visitors
Website visitors are your customers waiting to talk to you. If you find yourself lacking the time needed to engage with your customers, why not consider Live Chat? Live chat enables you to engage with customers at all times, even if your business has closed for the day.
Live chat allows customers to directly engage with your business, without you having to engage with them yourself. Our live chat system incorporates industry trained operators who can answer the visitor’s questions and capture the lead for you.
Your live chat is fully customisable, so it reflects your company and its branding. Custom interactions are important, as it ensures the chat responses are tailored correctly to your business. Pre-defined and effective responses can be implemented, to make sure that our agents acquire the right information, so that you can take the lead further. This makes sure that questions, answers and messages and specifically tailored to your business.
Live chat can help your website generate more leads. If a visitor has any questions or requires additional information at any time, the live chat agent can step in and help. By giving your customer’s someone to talk to at all times, it increases the level of customer service that your business offers.
The system works 24 hours a day, so you’ll never miss any leads. The agents work to cover all time zones and days of the week, ensuring your business is always open, so you never have to worry. Live chat offers quick responses and encourages more leads.
Our live chat services are perfect for any business, big or small. Our products have been tailored to fit all kinds of businesses, from local companies to huge corporations.
How it Works?
Sign Up – Simply get in contact with us. We will select a plan that best suits your needs and the needs of the business.
Customisation – We will go through your website and consult with you to create custom responses and customise the chat widget for your website, business and industry.
Add Code Snippets to Your Website – We will provide you with a code snippet that you add to the web pages of your site. If you have a website with Digital NRG, we can add this for you. This typically takes a few minutes.
Start Getting Leads – Once your live chat has been set up, we can start monitoring the site and start sending you leads in real time via email, text message or phone.
And that’s it!
Within a few minutes, our fully managed live chat lead capture system will be up and running.