Appliance World have been supplying domestic appliances to the North West and the UK since 1971. They are a family run business who aim to give their customers value for money as well as fast & friendly service.
They are a well recognised & reputable company who get plenty of website visitors each & every month, but, how do you ensure that you turn these visitors into customers?
Facebook Dynamic Remarketing…
challenge.
Appliance World regularly see 30,000+ site visitors per month. In a perfect world, every one of these potential customers would purchase an appliance. We know, however, that this isn’t the case. People will often browse, add to cart or drop off before making a purchase.
The Paid Media team here at DNRG were tasked with ensuring that these site visitors returned to the website to continue their search and ultimately purchase an appliance.
Remarketing was the obvious solution, but it was first imperative that we were showing the correct product to the correct customer.
solution.
Our solution to the problem was to create a Dynamic Remarketing campaign, split out by days passed since viewing each respective product as well as testing various product ranges to determine which generates the most sales.
We tested campaigns where we targeted a combination of 0-14 days and 15-30 days since a customer had viewed or added a product to their basket, but not purchased said product.
Facebook Dynamic Remarketing allows us to ensure that we are retargeting the customer with the exact product they have previously viewed or placed in their basket, showing this advert on Facebook or Instagram with the intention of getting them back to the website to complete their purchase.
We also tested multiple product ranges, this allowed us to see which products people were engaging with. Were they price-led, influenced by brand awareness or product availability?
results.
delivered by
Paid Media Executive
Rob joined the DNRG family back in August 2019 after working for Confused.com in Cardiff for 6 years. As a Paid Media Executive, he manages multiple paid media campaigns across Facebook, Instagram, and LinkedIn for the agency. Rob also has experience with Programmatic Advertising and Display Marketing.
You will find Rob supporting all of our Social clients on a daily basis, ensuring all elements of their campaigns are on point, running efficiently & driving as many leads as possible. His creativity and diligent campaign management ensure our Social clients always receive the best possible results & service.
kind words.
Our cost per lead from Google Ads has fallen from around £25 to £11 while the actual amount of leads has doubled. Display advertising costs have dropped from around £2.50 per click to now only £0.08 per click. Overall, our total cost per lead is down from £50 to £8 which is incredible.
The team at Digital NRG have been fantastic to work with. They worked hard with us to understand our business before providing a detailed strategy. Once implemented we saw some quick wins. The regular face to face reviews means we can continue to develop and identify opportunities. As a company they are truly one in a million.
We were first introduced to Digital NRG shortly before lockdown. The team at Digital NRG came to see us and really took time to understand our business and what we were looking for with the website and the ongoing SEO support.
In relation to the SEO, Digital NRG nailed what was required and pretty much as soon as we went live, we were getting enquiries through the website. I can’t recommend Jack and the team at Digital NRG highly enough, they really are great to work with.
The work they [DNRG] have done has been a transformation to the business. As a company we have moved online and we are continuing to grow month by month with our online sales. Having started on SEO, they now manage our Google Shopping & Ads since they are always looking to improve the way we get new customers. Year on year, we’ve seen conversion rates increase from 0.85% to 6.05% and their ongoing support and communication is exceptional.
After being introduced to Ian from Digital NRG I knew this was the guy we were looking for to advance our SEO campaign and grow our presence online. Ian and Alex have quickly proven their knowledge in their field which is 2nd to none, proving not only with huge growth in traffic but also there to help with other duties online that may require further in-depth knowledge. These guys are super easy to work with a friendly approach. They are there to support the growth of the business at hand.
A very professional and thorough service with attention to detail, Kian is very easy to work with and is constantly feeding us with information and results of our campaign. Kian goes out of his way to inform us of the latest news and recommendations wherever possible. We feel this service is a vital part of our business and would highly recommend it as a great investment
The work carried out by the DNRG Social team has certainly helped us grow as a business and they have driven an exceptional amount of leads since the campaigns went live. Andrew, Rob and the team are very easy to work with and nothing is too much effort for them.
We have been working with Digital NRG now for a number of years and they have been excellent. We recently have had a new main website built which is fantastic and a second one developed for our new home lift department. The service provided is first class and we look forward to working with you for the years to come as we grow as a business.
I’ve worked with DNRG for several years now, and I’d recommend them in a heartbeat. They manage our full digital activity, from Google Adwords and social media remarketing to SEO, CRM management and email marketing; and they do so for several other brands across our wider group of companies too. We get the majority of our leads from our work with DNRG. They work closely with us to understand our customers and our business, and they consistently keep us up to speed with the latest market insight and best practices for our website. They are experts in their field and our internal teams could never keep at the forefront of digital marketing like they do. The team are a pleasure to work with, down to earth, and explain everything in a simple but expert way. They are a trusted, critical extension of our team.
Digital NRG are fantastic to work with. They have experts in every aspect that makes up your entire digital and online world. Great team communication and very good when translating into a language and a level that us mere mortals understand. They’re very careful with your budget and very quick to react when one direction isn’t quite working. Always keen to make sure you’re getting good value for money. I can’t recommend them highly enough.
‘At The Aerial Man, we specialise in aerial and satellite installations for residential and business customers to receive Freeview and Freesat. We also now offer CCTV and Wifi installations. Working with the team at DNRG, we have established a great presence in the region and have found the best way to communicate with both our new and existing customers.
The DNRG teams are my friends and supporters. They never talk down or throw jargon at me and they are always happy to help. DNRG have some great new products on offer which should improve the way we communicate without customers that we plan on taking up, and we have a very exciting project in the works with them.’
The DNRG team has worked closely with us to understand our business and wide range of products, and this has been reflected within our keyword rankings and the growth of our organic and PPC revenue over the past year. Their communication is brilliant, and they are genuinely a lovely bunch to work with.
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